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    BEST Service & up to a 3-year Warranty!

Terms & Conditions
Limited Warranty

 Terms & Conditions:   

Watches sent in for a repair quote will be diagnosed by us to require one of five different service levels (quick care, basic, intermediate, complete or complete plus).  If our proposed service is declined by you, a minimum repair decline fee of $25* will be charged.  Watches received by us for a diagnosis and repair quote, which are found to have been tampered with (damaged by either the owner and/or unskilled, prior repair attempts by any third party), and which we are unable to either properly diagnose and/or repair due to the damage caused by the prior unskilled attempts at repair, will be charged a bench fee of $79.95. Watches with 30-days past due charges from unpaid/underpaid service decline fee and/or invoiced repair fees are treated as abandoned property, disposed of and not returned to the customer.  

Only one (1) watch may be sent in one (1) box shipment to us for repair.  If you need to send more than one watch at the same time for repair, please send each watch separately (separate shipment with its own repair form).
 
 

All repairs require prepayment.  We accept Visa, Master Card, Discover and American Express directly via Paypal, but no personal checks or money orders without prior authorization.  Credit Card Charges will post on your statement originating from Bestfix Watch Company, Inc. (BfW Co., Inc.).  If your browser was redirected to this paragraph after attempting to pay via Paypal, it means that your order was NOT successfully processed with Paypal.  Please attempt to resubmit your payment or contact us for assistance.

Shipping and handling are calculated at checkout, and are NOT included in any published prices.

All service and watch parts are non-refundable, and parts may only be exchanged if incorrect as a result of BfW Co's mistake.  Watch bracelets and straps are non-returnable and non-refundable.  Our remedy should you require assistance with a warranted repair, is to evaluate your watch and to provide warranted repairs, and/or to advise you that the repairs necessary are not covered by the limited warranty and to propose additional repairs not covered by the limited warranty.  

We reserve the right to change pricing, and/or cancel sales promotions at any time, without notice. 

We also reserve the right to refuse service to any person, for any reason, and at any time.
   

Watches that do not pass our basic service pressure test for water-resistance verification to 30m or 3 bar/atm will result in the owner being notified of the need for additional service.

We are not liable for damages/defects to the watch that are present when the watch is received by us, and this will be documented
.  

Watch gift boxes arriving with the watch will not be returned.  BfW is not responsible for watch gift boxes sent by the customer, and we do not have the storage space to retain these boxes.  Accordingly, they are discarded with your packaging materials.  It is NOT safe to ship the watch in its original gift box, as it does not provide adequate protection and encourages postal pilfering and theft.  

Watch repair invoices not paid for within 30 days will be returned with no refund of repair quote or repair decline fees. 

Failure to complete, agree to and sign the repair authorization and shipping form, and to submit this form with your watch for its repair quote, will result in refusal of service, and an administrative fee of $30 will be assessed to cover the cost to return ship your watch to you.  Alternatively your watch may be returned to you, at our discretion, via USPS C.O.D. (cash on delivery) for $30.


Purchaser agrees to notify BestFix Watch Company in writing via email of any problem or concern with a repair that is in process or completed PRIOR to filing a complaint with a 3rd party.  If you need warranty assistance with a watch we have repaired, please visit our warranty assistance page and allow us the opportunity to evaluate your repaired watch, and recommend a solution.  We have thousands of satisfied customers and an A+ rating with the Better Business Bureau.

If you fail to indicate an insurance value on your watch (sent for repair or dropped off with a prepaid estimate), our maximum liability will be $0, and the watch will be mailed back to you with no insurance value.

Watches with damage to crystals, bracelets, clasps, crowns, push buttons, etc. and/or "Limited Edition" Kinetic models, Chronograph Kinetics (with a stop watch feature), Arctura/Sportura-series Kinetics and professional "dive" watch Kinetics (with screw-down crowns and/or ratcheting/turning bezels), and some other models of Seiko Kinetic watches may require additional service not included in our four service levels.  The repair quote process may yield a repair price higher than one or our service levels in order to properly repair these types of watches.

 REPAIR DECLINE FEES:  Our customary repair decline fee is a minimum of $25.  This fee is only assessed if a customer declines to have us service their watch, and covers our cost to examine, diagnose, invoice and return the un-repaired watch should the customer choose not to allow us to repair it. 

This fee may be higher if a customer has misrepresented the history of the watch to us on the repair/shipping authorization form, and/or has attempted a 'self' repair of their watch (i.e. attempted to replace their own watch battery prior to sending us the watch for a diagnosis).  In the event we determine that a customer has made a 'self' repair attempt, and caused extensive damage to the watch movement which we are unable to correct or repair, then a repair decline fee of $79.95 may be assessed and/or deducted from any repair payment the customer has already made.  This policy has been instituted due to the increasing number of kinetic watches we receive in which a customer has caused damage to their kinetic watch when attempting a 'self' repair of the capacitor.  The type of damage caused by an unskilled repair attempt can be very difficult to diagnose, and in some cases render the watch impossible to repair at ANY of our service levels.  

FRAUDULENT &/or PREMATURE PAYMENT DISPUTE FILERS: "Complaint/Dispute Filers" - If you file a payment dispute before contacting us by email or phone to discuss the issue, and allowing us at least 48 hours to respond to your concern, YOU ARE ON NOTICE.  An administrative response fee* of $35 will be added to either your repair payment or decline fee, and specifically at least one of the following responses will occur:

1.  If your watch is in queue for repair during the agreed upon time frame for repairs when you file a payment dispute, all repair work on your watch will cease.  If you do not cancel the payment dispute (and we receive notice from Paypal that the dispute has been cancelled) within 48 hours after we contact you with a reasonable explanation for your concern, then your watch repair will be considered 'unpaid.'  We may then either request that you resubmit payment for repairs in the amount of your original invoice PLUS a $35 administrative processing fee, and ONLY by personal check mailed to us, or that you pay our repair decline fee of $25, PLUS an administrative processing fee of $35, again ONLY by personal check mailed to us.  If you refuse to pay for either the watch repair or repair decline fee with the administrative processing fee by personal check, OR if your check is not received by us earlier than 30 days after you received your ORIGINAL repair quote invoice email, then the watch will be treated as abandoned property, and disposed of accordingly.
 

2. If your watch has already been repaired and returned to you, and you file a dispute without first contacting us AND sending the watch to us to allow us to examine the issue you are claiming, then your limited warranty will be VOID.

3. If your watch has already been repaired and returned to you, and you have sent it back to us for warranty diagnosis, and you file the dispute while your watch is here for warranty diagnosis or repair, then your watch will be returned to you with no repairs or warranty work, via USPS C.O.D. (Cash on Delivery) for $60 ($25 for our repair decline fee and $35 for the administrative processing fee).  Your limited warranty will also be void.  If you refuse to pay the C.O.D. fee and the watch is returned to us, it will then be considered abandoned property and disposed of accordingly. 

Bottom line, CONTACT US FIRST if you have a problem with our repair, tell us specifically what is going on, and give us a reasonable chance to work with you BEFORE you file a payment dispute.  Please send your watch back to us.  In many cases we will send you a free return label to make it easier for you.  Just ask nicely.  We will make it right, and we can guarantee that we will be very amenable to helping you if you are reasonable and cooperative.  However, if you file what we consider to be either premature and/or fraudulent charge backs with your credit card company or with Paypal, we will follow the policy as detailed above.  

* Administrative Response Fee Explanation - When you file what we consider to be either a premature and/or fraudulent charge back for the repair payment you agreed to remit to us via your credit card and/or Paypal, we have to spend our valuable time contacting both you and Paypal to navigate the dispute resolution process.  We choose NOT to build this cost into our 'cost of doing business,' but rather have chosen to pass this cost back onto the person who should be responsible for paying it.  

Our PRIVACY POLICY is available at this LINK - PRIVACY POLICY.

Limited warranty does NOT cover abuse, neglect, modification/tampering, shock or water damage of any type.  More information on the limited warranty is available below.

SHIPPING & INSURANCE CLAIMS:

We are not liable for damages to the watch that are apparent when the watch is received by us.  If damage is found during the intake assessment, it will be noted and photographed, and you will be advised of this damage in writing (via email) prior to repairs being performed. 

We are not responsible for articles lost or damaged in shipping/transit to or from our facility.  We will ONLY ship your watch back to you at the address associated with your PayPal payment, regardless of any address indicated by you on the repair form.  Therefore it would be prudent of you to MAKE SURE that yo LIVE where your billing address is, or are able to receive the watch back at the address associated with your PayPal payment.  We do NOT ship to Puerto Rico, Guam, or the US Virgin Islands.  We do NOT ship to Canada.  Do NOT ask. 

 'PROOF of VALUE' - This is United States Post Office's (USPS) legal terminology as it pertains to YOUR ability to file a successful claim for a watch that is either lost or damaged in the US mail.   The value that you declare on the Shipping & Repair Authorization form is NOT necessarily the amount that the USPS might pay you if your watch was lost or damaged in transit.  In the very unlikely event that you are required to file a claim (or that we file a claim on your behalf for a repaired watch that we are sending back to you), then you MUST have what the USPS considers 'acceptable' PROOF OF VALUE.  The USPS states that acceptable forms of PROOF of VALUE include:

  • A Dated Sales Receipt for the Watch (must have model number on receipt)
  • Invoice of Original Purchase of the Watch (must have model number on the receipt)
  • A Credit Card Statement for the Purchase of the Watch (must reference model number)
  • Other Proof of a Completed Internet Transaction (must reference model number)
  • A Professional Jeweler's Appraisal of Value of the Watch (must have model and serial number)

LEGAL NOTICE:  All acceptable forms of 'Proof of Value' must reference the watch's model number and/or serial number.  This means that the receipt or document you have which indicates the watch's purchase price must ALSO state the watch's MODEL number and/or Serial number.  If you receipt does not include ALL of this original information, then THE POST OFFICE IS LIKELY TO DENY YOUR CLAIM.  This is the US Post Office's requirement and NOT ours.  We have no control over the US Post Office paying a claim, and YOU accept any and all risks associated with sending us a watch for repair utilizing the US Post Office or any other carrier.  In addition, in no event would any insurance payment be for MORE than the amount you declared on the Shipping Repair Authorization form, and remember, you WILL have to have one of the acceptable forms of proof of value to file a claim, or for us to file a claim on your behalf.  Watches that are lost or damaged in transit are NOT entitled to a refund of repair payments.  

The amount you indicate on the Shipping & Repair Authorization Form is for declaration purposes ONLY, and is NOT considered acceptable PROOF of VALUE.

When your watch is mailed back to you we will request and pay for insurance from the United States Postal Service for the amount YOU indicated on the repair/shipping authorization form.  This means that, should the watch be lost or damaged in shipment (rare), we will file an insurance claim with the United States Postal Service on your behalf, for the amount you indicated on the Repair Shipping Authorization Form.  HOWEVER, the USPS will request PROOF of VALUE (see above).  If you are unable to provide acceptable proof of value, the USPS will very likely DENY any insurance claim.  That is the nature of postal 'insurance.'  Please don't 'shoot the piano player.' 
 

BfW Co. Inc. assumes NO responsibility for your watch while in transit to or from our facility.  Accordingly, you are advised to select the carrier of your preference for shipping the watch to us, and to insure the watch for its replacement value.  We recommend you only send ONE watch at a time, or one watch per BOX to us, and that you send your watch via a track-able means.  We do NOT answer questions about your watch's arrival status.  Check to see if your watch has arrived by TRACKING it with the carrier YOU utilize.  If you have an increased concern for the security of your watch during shipment, our website recommends that you ship the watch to us via ONLY USPS Registered Mail, insured for an amount YOU can defend with PROOF of VALUE, that you request USPS Registered Mail return shipment when you complete your Repair Shipping Authorization Form, and that you select USPS Registered Mail when you PAY for your repair in our service cart.  USPS Registered Mail is the most secure form of transit for a valuable or 'sentimental' item. 

BfW Co. utilizes USPS first class mail for sending your repaired Seiko Kinetic watch back to you.  We will ONLY send the watch to the address associated with your Paypal payment method - and not necessarily the same address you specified on our repair form.  This is a fraud prevention requirement of Paypal.  We may insure the watch for the value YOU indicate on the shipping form; however, you should be aware that simply declaring an arbitrary (or inflated) value for your watch on the shipping form, and attempting to file a claim for a lost or damage watch, will very likely result in no insurance payment being issued.  Therefore, if you are going to value your watch at a specific amount, be prepared to defend this amount with a formal appraisal by a third party (jeweler), and/or with a receipt for the watch when purchased new which clearly states the model number of the watch on the receipt.
 

If you send a watch via United States Postal Service, and insure it for $50 or less, USPS is now authorized to leave this level of insured parcel without signature, and we will NOT be responsible for the watch's safe arrivalPlease insure your watch for at least $100.  This will require that we have to sign for the receipt of your watch when it is delivered by USPS. 

If you are signing for your repaired watch and notice that our red and white security tape has been cut open or tampered with, or any other type of tape has been used to re-seal the package, DO NOT SIGN FOR THE WATCH
.  Tell the postman that you would like your watch taken back to the postal facility and left with the supervisor of the facility.  You should then go to the post office and open the package in the presence of the postmaster's supervisor.  This way, if there has been pilfering or loss of the watch, you will have a witness, and can more easily file a loss claim. 

 Limited Warranty:

If you believe your repaired watch is not working properly due to the new Lithium-Ion battery that we replaced and charged (basic and intermediate service), and/or the work performed on your repaired or replaced movement (complete/full service or complete plus service), please visit our Warranty Assistance page for instructions on how to return your watch for a warranty evaluation.  You will be responsible for inbound shipping charges associated with any warranty evaluation request and a $15 fee to cover the processing of your evaluation.  If the watch is found to have a problem excluded by our limited warranty, you will be informed of any additional charges necessary to repair the watch.  Declined service on non-warranty repairs is subject to a $25 return service/shipping fee.   Watches arriving without the proper warranty evaluation request form or required pre-paid warranty fee may have service delayed or denied.  

"Our limited warranty does NOT cover abuse, neglect, modification, tampering, shock or water damage of any type." 

WE ARE NOT RESPONSIBLE FOR WATER DAMAGE and the limited warranty will NOT pay to repair WATER damage.  If your watch does not have a "screw-down" crown, and a water resistance level of at least 100 meters/165 feet or 10ATM/bar or more, then it is NOT designed for ANY type of exposure to high-pressure or high-temperature water (swimming, shower, sauna, hot tub, etc.)  Translation, if we repair your watch, and you decide to take it swimming, bathing, showering, hot tubing, jet skiing, water skiing, etc, and it floods, and you contact us to ask about your limited warranty, our reply will be, "We are sorry, the limited warranty does not cover water damage of any type.  When you sent the watch in for repair, you signed a statement to this effect.  You can send the watch for a warranty evaluation, but water damage NOT covered."  Some customers have stated, "But I have worn my Seiko 30M/3ATM or 50M/5ATM watch (in the shower, in the hot tub, in the sauna, while water skiing) for 15 years and it has never leaked like this or flooded."  Our reply has always been and will remain, "We are sorry that your luck has run out, but your 30M/50M watch was NEVER designed for that type of activity."  Hopefully this makes our position quite clear.

Repairs and/or parts have a limited warranty which was specified on your estimate/repair invoice and are dependent on the service performed as follows:

  • Quick Care Service = six months (reconditioned L-Ion EDU only)
  • Basic Service = one-year (New L-Ion ESU only)
  • Intermediate Service = 1.5 years (New L-Ion ESU and consumption specification only)
  • Complete Service = 2 years (New L-Ion ESU, only parts replaced during original repair, & movement service)
  • Complete Plus Service = 3 years (All movement work and every part of the movement)
Should the watch fail to function during the limited warranty period, purchaser is responsible for the postage required to send the watch for warranty repair.  BfW will replace or recondition (at our option) any defective L-Ion ESU and fully charge the watch, and return it to you at our expense.  If more work is required you will be advised of the additional cost to make repairs to the watch, often at a discounted rate from our full repair prices.

Our limited repair warranty extends only to BfW Co's re-attempts of the original repair.  Repaired watches that have been opened and/or tampered with will void your limited repair warranty, AND WE WILL NOT HONOR THE WARRANTY OR REFUND ANY REPAIR PAYMENTS.  This includes sending your watch to an "authorized repair facility" after we have repaired it, which will viod your repair warranty.  IF YOU DECIDE TO SEND THE WATCH TO SOMEONE ELSE AFTER WE HAVE REPAIRED IT, AND DURING THE WARRANTY PERIOD, THIS IS AT YOUR COST, AND YOU WILL NOT BE REIMBURESED OR REFUNDED ANY MONIES BY BFW CO.  If ANYONE opens the watch's case back and breaks the unique external and INTERNAL seal markers we have created, your warranty with BestFix Watch is VOID/WORTHLESS.  (Translation = you will receive no warranty service, and/or your warranty repair will be denied.)  NOTICE: If you file a fraudulent charge back for service with your credit card company, even if the charge back is reversed, your limited warranty will be VOID.

Case and bracelet parts including crowns/stems, crystals, dials, hands, case backs, bracelet links, etc. are NOT covered by ANY of our limited repair warranties. 
   

      
  
Seiko is the registered trademark of Seiko Corporation of America. 
Not affiliated with Seiko in any way. 
Trademarks used here are the property of their respective owners.




 Thank you!  Your order has been received.  If your browser was redirected to the bottom of this page after you completed purchase for service via Paypal, then we have received your order.  Please refer to your original email invoice for specific information regarding your repair and the time frame quoted for service.